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Shipping, Returns, Authentication & More
All bags are purchased directly from private owners. We do not buy liquidation lots or wholesale stock. Each piece is selected individually and assessed for condition and current demand before purchase. To sell a bag to us, contact support@realones.vip.
Our Authentication follows a strict two-step process:
1) Every bag is verified by an independent third-party platform before we acquire it, and bags that do not pass that verification are not purchased.
2) After purchase, each bag is authenticated with Entrupy, an AI-based authentication system that reports 99.86% accuracy. You receive the Certificate of Authenticity and its ID number digitally and in print, and can verify it at entrupy.com.
Brands and styles Entrupy does not cover are identified on the listing. If a bag is proven inauthentic, we refund the full purchase price.
Every bag is graded by hand under natural light.
(A) New: the bag is unworn and complete, with tags, dust bag. May also include box.
(B) Barely Worn: the bag is unused or lightly handled, with no tags and no visible wear.
(C) Visible Wear: the bag shows minor signs of use, such as lightly worn corners, light scratches or some interior wear.
We do not list anything below Very Good, and all wear is photographed and described in the listing.
Tags, boxes, dustbags, accessories are noted in the description.
Cost. Shipping is free on all orders. Every bag ships via DHL Express Worldwide.
Duties and taxes. Import duties and taxes are paid by Real Ones before your shipment enters the destination country. You will not receive a customs invoice, a courier handling fee, or any request for payment on delivery. The price shown on the listing is the total amount you pay.
Dispatch. Orders are dispatched from Lisbon on the next business day after payment clears. Tracking details are emailed to you at dispatch.
Transit. DHL Express delivery times below are estimates from the date of dispatch and exclude weekends and public holidays. Customs clearance is included in these estimates.
Insurance and delivery. Every shipment is insured for the full purchase price and tracked door to door. A signature is required on delivery — parcels are not left unattended.
Where we ship
Europe — 1 to 2 business days
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
North America — 2 to 4 business days
Canada, United States
Middle East — 2 to 4 business days
Bahrain, Israel, Kuwait, Oman, Qatar, United Arab Emirates
Asia Pacific — 2 to 4 business days
Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan
Don't see your country? Email support@realones.vip with your location and the bag you're interested in. Our destination list is based on what we can ship reliably and clear through customs without passing costs or delays to you. Some countries restrict the import of pre-owned goods or apply duties we can't absorb, and we would rather tell you that directly than take an order we can't fulfil properly. Where a destination is workable, we will arrange it.
Returns are accepted within 14 days of delivery. Email support@realones.vip with your order number and we will send a prepaid return label. Return shipping is covered in both directions, with no restocking fee. Bags must be returned unworn and complete, with all inclusions. Refunds are issued in full to the original payment method once the returned bag has been inspected.
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